Case Studies
We don't just tell you
what we can do.
Here's what we've done.
Every case study below comes from verified work completed by Adam or Renz — real clients, real challenges, real outcomes. No anonymized generic examples.
MEDVA / Deel PH EOR Services
Healthcare Staffing (U.S.A.)
The Challenge
MEDVA was onboarding staff for U.S. healthcare clients without a documented IT procedure, formal access control policy, or HIPAA-specific controls. Credentials were delivered via unencrypted email. There was no access revocation procedure and no audit trail for compliance reporting.
Technology Stack
Microsoft 365 · Azure AD / Entra ID · Microsoft Intune · WireGuard VPN · LastPass Teams · SharePoint Online · Zapier
What GemuCube Built
- 12-step ISO & HIPAA-compliant IT onboarding procedure
- Encrypted BYOD environment: Azure AD Conditional Access, Intune MDM, WireGuard VPN
- Role-based access matrix — clinical staff vs. administrative staff
- LastPass Teams with role-specific vaults
- SharePoint audit log with timestamps and approver identity
- Automated offboarding: Zapier workflow — Azure AD suspension + LastPass revocation in 15 minutes
The Outcome
- Time-to-productivity: 4.5 days → under 6 hours
- First HIPAA compliance review: zero access-control findings
- Zero credential-related security incidents in 16 months
- Compliance summary documents closed deals previously stalled on compliance questions
- Offboarding time: undefined → 15 minutes (automated)
NXTGEN Industries
IT & Business Services (Melbourne, Australia)
The Challenge
NXTGEN had no formal IT structure. Tickets were managed via email and Slack, there were no documented SLAs, and the IT team had no escalation path. The average time from problem occurrence to IT team awareness was 4.2 hours.
Technology Stack
JIRA Service Management · Azure AD · WireGuard VPN · Microsoft Intune · Confluence · M365 · TeamViewer · Zapier
What GemuCube Built
- IT operations function established from zero — team structure, hiring, training
- JIRA Service Management deployed: P1–P4 priority tiers, SLA clocks, automation rules
- P1–P4 SLA framework with biweekly performance reviews
- BYOD security: Azure AD Conditional Access + WireGuard VPN for Philippine team
- Confluence IT knowledge base: 47 documented procedures
- Full system audit: 23 infrastructure gaps identified and resolved in 6 months
The Outcome
- P1 response time: undefined → under 15 minutes
- SLA compliance (P2/P3): 94% within first 90 days
- Knowledge base reduced onboarding support load by ~60%
- Zero critical infrastructure incidents in year one
- IT function operated sustainably without founders by month 8
SAP Philippines
Enterprise Software (Learning Management)
The Challenge
SAP Philippines' LMS had a backlog of complex escalated issues — SCORM content playback failures, database integrity issues affecting learner completion records, and HTML/CSS/JavaScript defects the development team had deferred.
Technology Stack
SAP LMS · HTML · JavaScript · SCORM 1.2 / 2004 · SQL · SCRUM / SPRINT
What GemuCube Built
- SCORM compliance validation process before any course reached production
- Database integrity restoration — corrected completion records for 340 affected learners
- Patched 14 HTML/CSS/JavaScript defects in the LMS UI
- SPRINT facilitation for the escalation backlog — 2-week delivery cycles
- 28 resolution procedures for recurring LMS issue types
The Outcome
- SCORM validation: zero production playback failures in 6 months post-deployment
- 340 learners received verifiable completion records for regulatory/employment purposes
- Ticket age in escalation queue: 11 days → 3.2 days
- Resolution procedure docs reduced senior engineer involvement in known issues by ~70%
Emapta Philippines Inc.
BPO & Staff Leasing
The Challenge
Escalated cloud application issues had no defined resolution owner. TMS UI defects were affecting client operations. SSL certificates had expired twice in 6 months without warning. SLA reporting was manual and had no standard format.
Technology Stack
Cloud Application Admin · TMS UI · SSL Certificate Management · ServiceNow · Power BI
What GemuCube Built
- Formal escalation ownership model with named senior engineer per issue
- Prioritized TMS UI defect backlog — 2-sprint remediation cycle
- 90-day SSL certificate renewal workflow with automated calendar reminders
- Biweekly SLA sync-up meetings with standard report format
- SLA report format adopted as company standard across 6 client accounts
The Outcome
- Zero SSL certificate expiry incidents in 12 months following workflow implementation
- TMS UI defect backlog: 14 → 3 open items within 45 days
- SLA report format: adopted as company standard across 6 accounts
- Escalated issue resolution time: 8.4 days → 2.1 days within 90 days
Intelegencia
AI / Machine Learning Data Operations
The Challenge
Annotation quality was inconsistent across team members. Quality review was post-annotation, catching defects only after a full batch was complete. Inter-annotator disagreement rate was 18%, causing ML training datasets to be rejected by the engineering team.
Technology Stack
Data Annotation QA Systems · ML Training Data Pipeline · Quality Control Frameworks
What GemuCube Built
- Annotation decision tree per content category — documented rules for ambiguous cases
- Spot-check quality review: 15% of daily output reviewed before batch submission
- Defect classification system — error type tagging with weekly pattern reports
- Pre-deployment validation protocol against held-out reference sets
The Outcome
- Inter-annotator disagreement: 18% → 5.8% within 45 days
- Dataset rejection rate by ML engineering: dropped to zero in 3 months
- Throughput increased 22% — by eliminating rework, not annotating faster
- Decision tree adopted as standard onboarding material for new annotators
TaskUs Inc.
Content Moderation / BPO
The Challenge
Content moderation quality at scale has one specific failure mode: policy interpretation inconsistency at the edges. Agent scores were tracked but data wasn't driving targeted coaching. Calibration sessions ran 45 minutes and still didn't resolve recurring disagreements.
Technology Stack
Content Moderation QA · Quality Analytics · JIRA · Calibration Frameworks
What GemuCube Built
- Decision reference log for recurring edge cases — content type, correct interpretation, rationale
- Quality score tracking by content category and agent — weekly trend reports
- Pre-shift calibration check for top 3 policy areas generating most disagreement
- Structured coaching protocol tied to category-level quality data
The Outcome
- Agent quality score variance: reduced by 31% within 60 days
- Edge case escalation rate: decreased by 24% after decision log deployment
- Calibration session time: 45 minutes → 18 minutes
Philippines-Based Services Startup (Anonymized)
Professional Services
The Challenge
A 12-person services startup was making infrastructure and tooling decisions without a framework — three overlapping subscription tools, two CRM platforms with no integration, no security baseline, and PHP 48,000/month in untracked redundant subscriptions.
Technology Stack
Zoho One · Google Workspace Business · Bitwarden · Azure AD · Zapier · Google Analytics 4
What GemuCube Built
- Full technology stack audit — every tool, its cost, user count, and integration status
- CRM data migration and deduplication: 4,200 records → 2,800 clean records
- Google Workspace Business migration with DLP and MFA for all 12 staff
- 12-month technology roadmap in business language for investor presentation
The Outcome
- PHP 48,000/month in redundant subscriptions eliminated within 30 days
- Single CRM with clean pipeline data — first-ever agreed pipeline visibility
- All 12 staff on Google Workspace with MFA and DLP within 45 days
- 12-month technology roadmap included in Series A preparation materials
Philippines-Based Professional Services Firm (Anonymized)
Professional Services
The Challenge
All client relationship management was being handled through email threads, a shared Google Sheet, and WhatsApp. Two prospects had been lost in the prior quarter from missed follow-up. The two principals disagreed on how many active deals were in the pipeline.
Technology Stack
Zoho CRM · Zapier · Gmail API · Google Workspace
What GemuCube Built
- 5-stage Zoho CRM pipeline matching actual sales conversation stages
- 127 contacts and 43 historical deals migrated from Google Sheet
- Automated follow-up: 7-day idle deal in "Proposal Sent" triggers email via Zapier + Gmail
- Gmail integrated — all client emails auto-logged against contact records
- 14-page illustrated handover guide for first 90 days of use
The Outcome
- Zero deals lost to missed follow-up in 90 days post-deployment
- "We both look at the same dashboard now" — first-ever agreed pipeline view
- "Timeline mismatch" identified as primary loss reason — qualification adjusted
- 2 client referrals in 90-day period from improved follow-up professionalism
Philippines-Based Remote-First Staffing Business (Anonymized)
Staffing / HR
The Challenge
25 staff members. Zero formal IT support structure. All IT requests via Slack DMs, WhatsApp, or verbal requests. No ticketing, no documentation, no SLA, no escalation path. Critical system knowledge left the business every time someone resigned.
Technology Stack
Zoho Desk · AnyDesk · TeamViewer Business · M365 Admin Center · Zapier · Slack Integration
What GemuCube Built
- Zoho Desk provisioned — all requests to single intake email converting to tickets
- Slack /ticket slash command for in-channel ticket creation
- P1–P4 auto-triage rules with keyword-based categorization
- IT knowledge base: 22 articles in non-technical language within 30 days
- AnyDesk (privacy mode + session confirmation) + TeamViewer Business (2FA) for remote support
- Monthly IT report: volume by category, resolution time, knowledge base usage
The Outcome
- First-contact resolution rate: 74% within first 60 days
- Average P2 ticket resolution: 2.3 hours (below 4-hour SLA target)
- Zero unresolved tickets older than 5 business days in first 6 months
- Staff satisfaction: 4.6/5 in post-ticket survey at end of month 3
GemuCube Internal + Client Builds
Website Development / Digital Growth
The Challenge
Seven websites built to a consistent technical and SEO standard — each one targeting a 90+ Lighthouse score on desktop at launch, with RankMath Pro schema markup, GA4 custom conversion events, and Cloudflare CDN delivery.
Technology Stack
WordPress · Hello Elementor · Elementor Pro · RankMath Pro · WP Rocket · ShortPixel · Cloudflare · GA4 · GTM
What GemuCube Built
- gemucube.com — primary marketing and conversion site
- nxtgenindustries.com.au — Australian corporate site with AU-targeted SEO
- taskproleague.com — gaming and content platform
- travelwithkarla.com — content blog with AdSense integration
- karlaniiinz.com — personal brand and portfolio site
- business.gemucube.com — client portal and resource hub
The Outcome
- 90+ Lighthouse performance score on desktop at launch — every property
- Ranked page 1 for brand terms within 14 days on all new properties
- Ranked page 2 for "IT partnership firm Philippines" within 60 days of gemucube.com launch
- 60–70% average page weight reduction per media library via ShortPixel